Policies/Terms and Conditions
Finding Out Your Order Status:
To find out about the status of your order, please email or call us with your name, contact
information and the order you originally placed.
About Our Online Ordering:
We are able to take orders online securely 24 hours a day 7 days a week.
Payment Methods We Accept:
We accept Visa/MasterCard/Discover/American Express and paypal..
Sales Tax We Must Collect:
By law we must collect 6% sales tax for all non food items including orders of 1/2 food and
1/2 nonfood such as kitchen utensils and cutting boards that are being delivered to or in
Personalized Cards Enclosed With Gifts:
A personalized enclosure card will be included in all of your items with the message that you
choose. Please remember to include your name and/or company name, so that the
recipient knows who the gift is from.
All gifts and items that are pictured may be substituted. At times we may need to substitute
items within one of our gifts, to ensure freshness and timely delivery. We will always
substitute of equal or greater value, without compromising the theme, design, color, or
quality of the gift.
If Needing to Cancel an Order:
If you desire to cancel an order after you have made it please call us as soon as possible, and we will do our best to stop it before it ships out. If the order has already been shipped or delivered we cannot make any kind of a refund. If we have not shipped or delivered it yet, we can issue a refund minus restocking fees if your credit card has already been charged. If credit card has not yet been charged you can cancel the order and no charges will be made.
If Gift is Damaged or Incorrect:
We pride ourselves in providing high quality gifts, however in rare instances a gift may be
shipped that is damaged, defective or is not the one you ordered. You must let us know
within 3 days of receiving the gift and we will then tell you where to return/ship the gift to. At
that time you will also be given the opportunity to either have it replaced or receive a company creditfor it. When doing so please be sure to ship it back to us carefully repackaged so that no damage will take place during shipping. If it is in new condition we must receive it back in the same condition before receiving credit of the item. Once we have received the items that you sent back we will then refund you the price of the item once seen that it is in new condition.
Custom Gifts Just for You:
If you are interested in a custom made gift or gift basket please contact us by email along
with the details of what you are looking for and we will work with you to create a
personalized gift for any occasion.
While our suppliers make every effort to ensure that only the ingredients shown are
included in your gift, it is very likely that your gift ingredients may have been processed
using equipment that may have traces of a variety of nut, fruit, grain or dairy products. If the
recipient or others the might consume our gifts are highly allergic to common food products,
for their safety we highly recommend that you order one of our non-food gifts.
If you have any questions about any of our Policies, please email us at:
We offer delivery of our gifts to any physical address within the United States. Please keep
in mind that Alaska and Hawaii may have higher and additional fees. If you have any
questions regarding shipping rates please contact us and we would be glad to help you.
Our Order Processing:
Monday through Saturday we will process and ship your orders usually within 24 hours, except for holidays. In the case of a holiday, it will be the next business day. Once your order leaves our facility we are NOT responsible for how long it takes for delivery times. We use reputable delivery companies but delays and misshaps can and do occure. We make no guarantee on delivery dates.
Our Shipping Rates:
All shipping and delivery fees are in addition to the price of the item you have ordered.
Please review all shipping information before submitting your order. Shipping fees are
currently $10 per item when ordered online. This rate is for shipping and some hand delivery areas. Hand delivery rates range from $7 to $15. The shipping and the delivery time frame can range from 1 to 5 business days depending on the location it is being shipped to.
Valid Addresses Needed:
It is your responsibility to provide the correct and complete recipient address. Be sure to
carefully review all of the shipping information prior to processing your online order. Include
their phone number, suite, apartment or condo number (if applicable), street names, street
numbers, as well as the city, state and zip code. We are not able to ship to P.O. Boxes,
APO Boxes or FPO Boxes. If an error has been made on the shipping address after you
have placed the order or if the shipping address needs to be changed please contact us
immediately and we will do our best to catch it before the item(s) are shipped.
Fees Assessed for Invalid Address:
If an item is returned due to not having the complete or correct shipping information, a
re-delivery fee of whatever the original delivery fee was will be charged to your original payment method. If you are not sure of a delivery address please verify it with the recipient prior to placing your order online. If our carrier requests a more complete or corrected address after your item has shipped, there is a $5 - $15 fee per item and it will be charged to your original payment method. If any of the shipping carriers returns your item(s) to us as undeliverable, you have the option of re-shipping the same item(s) to a new address and paying a new shipping fee or receiving the item yourself plus the new shipping fee. Shipping charges are non-refundable.
Hospital Delivery of Gifts:
We do not recommend shipping to a hospital as we are not able to guarantee their delivery,
as many times a patient has checked out of their room by the time the item has arrived to
them. There will be no refunds given if you place a hospital delivery and the patient cannot
be located or has been discharged.
Please allow more time for shipping during the holidays and be cautious when placing an
order for delivery close to the season, as no refunds will be given on late deliveries. Note
that there may be some shipping delays during the peak holiday seasons, so be sure to
place your orders in advance. Although we try our best to fulfill your delivery date needs,
keep in mind that during peak holiday seasons delivery times are not guaranteed by our
carriers or by us. Please feel free to contact us with any inquiries regarding this.
Summer Shipping of Chocolate:
We do not recommend shipping chocolate items in the summer due to the extreme
temperatures during shipment. Therefore note that we are not responsible or liable if you
do so, and there are concerns with those items once delivered. If you have any questions
about any of our Policies, please email us at:firstname.lastname@example.org
We are currently able to offer Fruit Baskets made custom. We purchase fruit to order for
each basket so there will be no refunds given for baskets containing fruit. We can not
refund any money for orders of fruit baskets that have been fulfilled or that we have
purchased the fruit for, however, if we have not yet purchased the fruit, then we are able to
refund if necessary.